Orders are processed quickly. If you need to make changes, please contact our customer support as soon as possible. We cannot guarantee changes once the order has been processed or shipped.

We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

We accept a variety of payment methods to ensure convenience and flexibility for our customers. Accepted payment methods include:

• Credit Cards: [Visa, MasterCard, American Express, etc.]
• Debit Cards
• PayPal
• Other payment methods, e.g., Apple Pay, Google Pay, etc.

2. Encryption and Security

To protect your payment information, we use advanced encryption technology:

• All transactions are processed through secure servers using SSL (Secure Socket Layer) encryption.
• Your credit card information and personal data are never stored on our servers.

3. Fraud Prevention

We employ various fraud detection measures to ensure the safety of our customers:

• Orders may be subject to verification for suspicious activity.
• Our team regularly monitors transactions to prevent unauthorized use.

4. Privacy Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. We do not sell or share your information with third parties without your consent, except as necessary to process your payments or fulfill your orders.

5. Secure Checkout

To further enhance your security, we encourage you to follow these tips during the checkout process:

Ensure that you are accessing our website via a secure connection (look for “https://” in the URL).

Avoid using public Wi-Fi when entering sensitive payment information.

Keep your login credentials confidential and do not share them with others.

We ship domestically and internationally. Shipping availability and rates are calculated at checkout.

Standard shipping: 3–7 business daysDelivery times may vary depending on location and availability.

Once your order ships, you will receive a GLS tracking number via email to monitor your delivery in real time..

Due to the high number of deliveries at Christmas time, GLS occasionally experiences delays. Please anticipate a potential additional waiting time for your parcel to arrive. We apologise for any inconvenience caused.

We accept returns on unused, unworn items in original packaging within 30 days of delivery.

Return shipping costs may vary depending on the reason for return. Please refer to our Returns Policy for details.

We do not currently offer exchanges. You can still return any unsuitable item(s) for a refund and if you need a different size or colour of an item, you can place a new order.

We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged show box as this is considered part of the product.

Items should be returned to us within 30 days. Returns outside of this timeframe will not be accepted.

Please note: Sale items are non-refundable, unless they are damaged, faulty, or not as described, in accordance with Irish and EU consumer protection laws.